Returns Info
Returns Policy
Thank you for your purchase. I hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to me for a full refund or exchange. Please see below for more information on my return policy.
Returns
All returns must be post marked within 14 days of the purchase date. All return items must be in new and unused condition, with all labels and extras still in the box.
Returns Process
To return an item, please email me at sales@marniejonesstudio.com to organise the return, place the item securely in its original packaging and mail your return to the following address
Marnie Jones Studio
Returns
43 Woolfords
West Calder
South Lanarkshire
EH55 8LH
Scotland
United Kingdom
Please note you will be responsible for all return shipping charges, I recommend you use a tracking service.
Refunds
After receiving your return and inspecting the condition of your item, I will process your return or exchange. Please allow at least 7 days from receipt of your item to process your return or exchange. I will notify you by email when your return has been processed.
For defective or damaged products, please contact me at the details below to arrange a refund or exchange.
Please note
* Sale items are final sale and cannot be returned.
* If the product is faulty at point of sale, return costs will be reimbursed.
Questions
If you have any questions concerning my return policy, please contact me at:
07889926350 if no answer please leave a message.